Customer Service & Operations Executive (Desa ParkCity)

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 1 month ago
Join Our Team and Help Shape the Future of English Education Are you a driven, people-oriented professional who thrives in a customer-focused environment Enhance Academy is seeking a Customer Service & Operations Executive to play a key role in delivering excellent service to our students and their families, while supporting the day-to-day operations of our education centre in Desa ParkCity, KL . About Us Enhance Academy is a dynamic English language centre that provides high-quality English language education to children, teens, and adults. We are committed to delivering exceptional learning experiences, and we're looking for someone who shares our passion for engagement, innovation, and excellence. Your Core Responsibilities Customer Service & Administration Ensure our centre is welcoming, safe, and professionally run at all times Lead and support non-academic staff including Customer Service and Housekeeping Maintain clear, timely communication with customers and respond to feedback Student Registration & Sales Convert customer enquiries into student registrations through strong sales and advisory skills Oversee the full registration process, including placement testing, data entry, and payment collection Support re-registration campaigns and maintain accurate student and financial records External Sales & Outreach Represent Enhance Academy at education fairs, expos, and corporate events Develop relationships with schools, tuition centres, and local businesses Support marketing and corporate training efforts to grow our brand and services What We're Looking For Excellent communication skills in English and Chinese (spoken and written) A customer-first mindset and a high level of professionalism Ability to work both independently and as part of a team Strong leadership and organisational abilities Comfortable using digital tools and managing data systems Experience in customer service, sales, and/or education administration preferred Why Join Us Be part of a multinational team that values innovation, teamwork, and continuous improvement Work in a positive and supportive environment where education makes a difference Opportunities for professional growth and career development Salary range: RM3,900 - RM4,300 Ready to make an impact Apply now by sending your resume and cover letter to [HIDDEN TEXT] Please note, only shortlisted candidates will be contacted. Show more Show less

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