Responsibilities: Manage day-to-day operations at Counter including: Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. Floor management POS/invoicing, self-collection of online purchases Customer service Booking of in-store facilities Lead and manage a team of customer service staff to provide excellent service: In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team. Be the Brand Ambassador with a strong floor presence, ensuring the team maintains a high standard of grooming and appropriate conduct consistent with our brand image. Enhance in-store experience and maximize sales conversion. Handle customer feedback and provide service recovery where necessary. Establish regular contact with distributors and maintain healthy relationships. Manage in-store company assets: Keep visual merchandising and in-store POSM up-to-date and ensure that housekeeping is up-to-standard. Manage and execute in-store activities: Work closely with Marketing department for the execution of sales and promotional activities. Proactively give suggestions to drive store traffic. Track and report store performance according to agreed KPIs. Perform other ad-hoc duties assigned. Requirements: Min. SPM Level. Min. 3 years of relevant managerial experience in the retail/beauty industry. Proficient in MS Office. Experience in leading a team. Willing to lead by example in all in-store initiatives and activities. Excellent interpersonal and communication skills. Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations. Available for remote work exclusively on alternate Saturday and Sunday, or on a rotational scheduled basis. Able to perform shift duty including weekends