Buyer Self Collection - Project Management, SPX Express
- Kuala Lumpur
- Permanent
- Full-time
- Strategize the growth network and management of self collection partner points for SPX
- Analyze areas of improvement on performance & operational processes
- Monitor daily reports based on orders received, partner compliance and performance matrix
- Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
- Coordinate with other fulfillment managers and support functions, on any new processes, delivery performances to ensure end-to-end Service Level Agreements (SLAs) are met
- Acquire customers to come and use service points to achieve the target aligned
- Establish excellent customer service to ensure good customer experiences
- Source and onboard new service point partners
- Build team customer acquisition capabilities e.g. how each shop lead should identify lead, and acquire walk-in customers
- Solve day-to-day problems with the team to ensure the success of Key Performance Indicators (KPIs)
- Provide continuous support to the team, in helping to achieve teams' performance goals
- Bachelor's Degree in the related field
- Strong analysis and problem-solving skills
- Equip with people management skills is advantageous
- Ability to work independently and good team player
- Good communication skills in both written and verbal
- Knowledge of logistics network / retail network is a bonus