HR Service Advisor
Experian
- Cyberjaya, Selangor
- Permanent
- Full-time
- HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service advisor provides answers to frequent questions related to e.g., HR policies, processes and systems and executes transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
- Complete requests from employees, creating written documents when required to meet regional laws or compliance
- Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
- Following process mapping and ensuring standard practices are implemented.
- Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
- Meets defined SLA metrics for providing accurate, consistent, and timely services.
- Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
- Documenting inquiries through ticketing and case management solution
- Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
- Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.
- Preferably 2 - 3 years' experience as a HR Generalist
- Be passionate and proud of delivering a great customer experience -delighting our employees & manages
- Experience in a HR Shared Services/ Delivery Centre environment would be an added advantage
- Good command of the English Language; in both written and oral communication
- Computer savvy in using MS Office; with knowledge of Oracle an added advantage
- Meticulous and have an eye for detail and data accuracy
- Possess good team spirit and ability to work independently
- Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders
- A growth mindset and a desire to challenge established practices
- Skilled in collaboration amongst wider teams, passionate about empowering solutions to maximise performance
- Resilient and able to work under pressure to deliver a pragmatic solution
- Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical, and sustainable solutions
- Analytical, meticulous with a passion for data
- Always focused and outcome driven as well as champion our values