My Services Analyst (SAP FICO, BW)
BP
- Kuala Lumpur
- Permanent
- Full-time
- Provide user support to GBS and business reporting teams & accounting centres, finance & other functions, segment& MI teams and group accounts
- Promote adherence to the policies, standards, and governance processes set by group, segment and the Data Management teams.
- Support the finance data framework (FDF) system and process to ensure defined use cases are operable and understood
- Support the period end close, including coordination of special periods usage, Balance Carry Forward (BCF) and consolidation processes (BCS)
- Provide support to the finance users, Segment & Business Control teams in completing the quarterly BSA cycle
- Provide oversight of transactional data flows from source systems into the Finance Business Warehouse (FBW) and through to the BCS solutions for Group and Statutory consolidation
- Assist with system maintenance activities of Period End Close and BSA cycles, e.g., period locks, calendar updates
- Assist the manager in providing critical daily input during the close for inclusion in the daily close meetings conducted for each workday of the World Class Close
- Ensure tickets are raised by users for all service requests, defects, enhancements and identify any items that are close critical and follow up with users upon resolution.
- Support effective time zone coverage through being available when necessary to ensure appropriate and capable holiday and weekend customer support is available during the critical workdays.
- Use the toolsets to monitor the business for timely completion of activities and clearing of data errors offering proactive assistance
- Commit to develop sufficient knowledge of the Harmonised Data Set (HDS) and associated mapping structures to provide assurance of data integrity via monitoring of FBW data and associated systems
- Attend and take improvement actions on relevant User Group meetings
- Develop sufficient knowledge to resolve 80% or greater of issues / questions raised without the need for escalation to other parts of the organisation
- Provide input with incident investigations; recommend corrective actions and share learnings
- Educate users on finance processes including in-support ad-hoc training, delivery of training sessions via audio and formal classroom training delivery for courses advertised by the Finance Academy (e.g. FBW End to End Reporting)
- College degree, specialised training or equivalent work experience
- Accountancy qualification or working towards one (e.g. CIMA, CPA, ACA, ACCA)
- Extensive experience with SAP, BWs or other comparable financial systems
- Relevant work experience within the Finance team of a business or relevant areas of the central Finance function.
- Understanding of financial control processes and the end to end accounting cycle
- Ability to manage multiple conflicting priorities under the time pressure
- Must be willing to work some element of “shift” work (during critical periods early starts or late finishes, weekends and holidays may be required)
- Excellent customer service skills
- Excellent team player with the ability to communicate effectively and develop & sustain relationships with customers and teams within the support organisations
- On the job exposure to SAP ECC, BW, S4 HANA and BCS/BPC
- Specialism in one or more SAP Applications (e.g. BW, AA&PS, BCS, FI/CO)
- Formal customer service training.
- Knowledge of IFRS, SOx, and experience or formal training working with other local statutory reporting requirements
- Exposure to Segmental, Group Reporting or Business Reporting processes