Customer Service Executive
Elit Dutamas Sdn Bhd
- Bukit Mertajam, Pulau Pinang
- Permanent
- Full-time
- Handle all the booking and inquiry from non booking and in house guest
- Assist guests with check-in and check-out and aspects of guest services.
- Respond to in-house guests enquiries during their stay.
- Understand basic household maintenance knowledge, such as changing light bulb.
- Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
- Strive to serve guests with professionalism and absolute courtesy at all times
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Keep stock of office supplies and place orders when necessary
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Fresh graduate are welcomed, no experience needed as training will be provided
- Both gender are welcomed to apply
- Fluent in Main language
- Require basic of Microsoft Excel and others
- Able to complete task independently
- Willing to learn and have patient towards work
- Provide with commission and incentive
- Must have own transportation
- Prioritization and time management skills
- Good interpersonal skills and self-discipline
- Customer-orientated, proactive
- Able to work with little supervision and maintain a high level of performance
- Able to work on shift, weekend and public holiday.
- Handle simple accounting jobs
- 处理客人在网上的booking 和 inquiry
- 协助客人办理入住和退房
- 及时解决客人入住期间的要求、问题
- 懂得基本家居维修知识,例如:换灯泡。
- 以专业和礼貌对待每一个顾客
- 协调办公室活动和运营,确保效率和符合公司政策
- 管理电话和通信(电子邮件、信件、包裹等)
- 支持预算编制和簿记程序
- 更新包含人员、财务和其他数据的记录和数据库
- 有无经验皆可,有工作经验优先,也将提供训练
- 精通 中,英 语沟通及书写能力
- 精通基本的Microsoft Excel 及电脑操作
- 具备独自完成工作能力
- 具备细心,耐心 与 肯学的心
- 另外提供佣金,津贴 & 股份奖励
- 需拥有自己的交通工具
- 时间管理
- 良好的人际交往能力和自律能力
- 以客户为导向,积极进取
- 能够在很少的监督下保持较高的工作水平
- 能够在周末和公共假期工作
- 处理简单的会计工作