Customer Service Executive

PSA BDP

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 16 days ago
Job TitleCustomer Service ExecutiveEducationBachelor's DegreeLocationPetaling Jaya - Selangor, 10 MY (Primary)Career LevelEntry LevelCategoryOperationsJob TypePermanentJob DescriptionAbout BDP International:BDP International, a member of the PSA Group, is a leading provider of global, integrated supply chain, transportation and logistics solutions. The company was founded in 1966 by Richard Bolte Sr. with global headquarters in Philadelphia, Pennsylvania. Now, BDP employs more than 5,400 people worldwide and operates freight logistics centers worldwide through a global network of wholly owned offices, joint ventures, and affiliates in 133 countries.BDP serves more than 5,000 customers, including some of the world's leading multinational companies. Clients include: Arkema, Dow, DuPont, HARMAN, The Hershey Company, and more.Job Responsibilities:
  • Serve as the main point of contact for clients, responding promptly to inquiries via phone, email, or other communication channels and as the voice of the customer internally.
  • Cross-sell and up-sell existing clients in growing our share of wallet.
  • Utilizing data and trends to provide intel to customers via market updates.
  • Analyze data and trends to be able to provide insights to strategic decision making.
  • Collaborate with internal teams such as operations, warehouse, and transportation to ensure smooth execution of logistics processes.
  • Proactively identify opportunities to optimize logistics processes and improve service delivery.
  • Handle customer complaints or concerns effectively, striving to find satisfactory resolutions and ensure high levels of customer satisfaction.
  • Monitor and analyze logistics performance metrics, identifying trends and areas for improvement.
  • Lead in monthly and quarterly business reviews
  • Find and/or follow up on commercial leads and close new leads.
  • Maintain accurate records of commercial activities in a CRM or equivalent.
Exemption TypeExempt (Salaried)Job RequirementsJob Requirements
  • Bachelor's degree in logistics, supply chain management, business administration, or a related field preferred.
  • Proven experience in customer service or client-facing roles, preferably in the logistics industry.
  • Strong communication skills, both verbal and written, with the ability to effectively interact with clients and internal teams.
  • Excellent organizational and time management and organizing skills, with the ability to prioritize tasks and handle multiple projects simultaneously.
  • Problem-solving abilities and a proactive approach to addressing customer issues and improving processes.
  • Proficiency in MS Office applications and experience with CRM software.
  • Knowledge of logistics processes, transportation modes, and shipping regulations.
  • Ability to work independently as well as part of a team in a fast-paced environment.
Please visit our website:*** This is a great opportunity to advance your career! Come join our growing BDP team!***BDP International - The Employer of ChoiceFollow BDP International Career Pages!l l

PSA BDP

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