Accounts Receivable Specialist - Greater China Region
Hewlett Packard Enterprise
- Kuala Lumpur Selangor
- Permanent
- Full-time
- Reconciliation of customer accounts (Account Receivable (AR)
- Manage corrective activities in regard to invoice inaccuracies.
- Provide customer service by responding, tracking and resolving customer -invoicing inquiries.
- Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
- Actively manage AR health & targets
- Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
- Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes); analyzing and ensuring customer information is accurate and up to date in the systems
- Delinquency Management
- Identify Past Dues (current &potential)
- Make Collection Calls & Manage Collection Strategy
- Role will be supporting China, Hong Kong and Taiwan collection
- Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
- 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.
- -Good in English & Mandarin/Chinese verbal & written communications to support Greater China
- Good in English & Mandarin/Chinese verbal & written Communications
- Working knowledge of the field of Customer Relations.
- Demonstrated verbal communication and customer service skills.
- Intermediate-level knowledge of operating systems software.
- Demonstrated writing/correspondence skills.
- Experience and demonstrated presentation skills.
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
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https://twitter.com/HPE_CareersHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together#MalaysiaAdditional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 6 more}What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let's Stay Connected:Follow on Instagram to see the latest on people, culture and tech at HPE.Job: ServicesJob Level: IntermediateHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.