Key Account Manager, Enterprise Merchants

• You will be part of an exciting team which is responsible for growing and managing the accounts of Enterprise Key Merchants for GrabFood Malaysia.
• If you live by the mantra “Work Hard, Play Harder!” and are self motivated and confident in dealing with senior management PICs, we want you!

• You will be managing a portfolio of F&B Enterprise Key Accounts with a focus on building lasting relationships and increasing profitability/revenue.
• You will be responsible for the pitching of marketing campaigns and selling of new products/programmes to existing and new merchants to drive growth.
• You will be assisting in elements of business identification, partnerships, account management, and execution strategy. You will be reporting to the Head of Enterprise Merchants, GrabFood Malaysia.

• Manage a portfolio of key chain restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• Liaise with key merchants for merchants funded promo programs, partnerships, new products and new features.
• Identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues.
• Drive growth of key accounts by analysing data and developing initiatives to increase profitability / revenues aligned with country targets.
• Execute business improvement projects to create value for both merchants and Grab Malaysia.
• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations).
• Drive operational excellence by working with the merchants and operations teams.

• We are looking for an outgoing, self motivated individual that works well in a team
• Demonstrated proficiency in Excel, Powerpoint, Power BI and all Google applications
• A good Bachelor's (or above) degree or equivalent
• A good CGPA is plus point
• Past experience in sales, account management, business development, partnerships or equivalent role would be a huge advantage but not a must
• Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other languages and dialects such as Mandarin is an added advantage
• Excellent presentation skillsets and the ability to carry oneself well in business meetings is critical
• As this role requires interaction with senior merchant PICs, demonstrated emotional ability, maturity, excellent manners and tact in dealing with merchant representatives is a must
• Have a competitive edge and thrive in a team environment
• Energetic, enthusiastic and calm even in a dynamic and fast paced environment
• If you live by the mantra 'play hard and work hard', we want you!

Grab