Executive, Order Management (Korean Speaker)
BD
- Kuala Lumpur
- Permanent
- Full-time
- Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
- Co-ordinate with Planning to ensure stock availability as required.
- Co-ordinate with Finance to ensure credit release on time.
- Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
- Handle distributors/end customers order enquiries/complaints.
- Run Open Order Status reports for distributors/end customers, Finance, Business as required.
- Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up. Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
- Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
- Manage and facilitate the service level agreement applicable to Customer Interface.
- Support service and customer priority strategies.
- Support cost reduction and/ or process improvement initiatives.
- Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
- Comply with all ISO 13485 requirements and BD policies.
- Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
- Processes instrument repair requests.
- Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to Order Management Representatives and Specialists assigned accounts and tasks.
- Provides training to new Order Management Representatives and Specialists.
- Perform any other tasks as assigned.
- Diploma or BS/BA Business Administration, Statistics, Economics, Logistics or related degree
- At least 3 years’ experience in Customer Order Management
- Knowledge of logistics processes is a requirement
- Highly customer & business oriented
- A good team player with ability to work cross culture
- Fluent in English and able to read, write and speak Korean as role will support Korea
- Excellent interpersonal & communication skills
- Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive actions
- Innovative to challenge conventional practices and suggest better approaches
- Passionate to be tenacious and resilient
- Flexible to work in different global time zones for meetings and calls