Product Support Engineer

• Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx value and features to potential and existing customers.
• Support customers on their technical queries.
• Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information.
• Have good documentation skills and contribute to the maintenance of SOPs.
• Work independently, prioritize & schedule work assignments based on deadlines.

• Relevant professional experience. 3+ years of relevant Technical Support experience required.
• Deep expertise of Salesforce architecture, best practices, and CRM business concepts.
• Work experience with any Salesforce Cloud or Salesforce Admin knowledge will be advantageous.
• Must have experience dealing with customers via the chat box.
• Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation.
• Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people.
• Good knowledge of SQL Syntax and database concepts.
• Understanding and experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools.
• Comfortable with working in US time zones.
• Fast learner. You have a proven capacity to absorb new concepts and quick technologies.
• Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions.

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Flexible work arrangements.
• Generous paid time off policy.
• Vibrant company culture with fun team events.

Valorx