Customer Service Officer
Coty
- Kuala Lumpur
- Permanent
- Full-time
- Order processing in SAP for assigned local customers across SEA or ANZ Business Units with products shipping from respective in-market Distribution Centres
- Monitoring and ensuring orders are placed within delivery window deadlines, validating orders are in line with customer budgets and yearly quota
- Maintaining close coordination with Market Planners to maximise order fulfilment
- Guaranteeing the proper execution and processing of returns: pre-control and authorization check with sales / investigations at warehouse and transport service providers before issuing credit/debit notes
- Coordinating with the warehouse, local logistics teams, service providers and local transportation to track on time shipment and arrival to customer warehouses
- Ensuring telephone and written support for customers and sales on order/delivery status/product availability/invoices/credit notes/returns etc
- Minimum 5 years of Customer Service work experience, preferably in a multi-national company
- Excellent knowledge & technical understanding of SAP for Order Processing and Query management (5 years+ experience preferred)
- Self-Motivated, with a strong work ethic and a sense of confidentiality.
- Strong desire to learn along with a strong sense of ownership
- Strong Excel skills
As our Customer Service Officer, some of the benefits you will receive are:
- Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work
- Product Allowance: Employees can order from a selection of Coty Products each year
- Free goods: Employees would be able to enjoy occasional free products due to Company's initiative
- Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave
- A first online/in-person interview
- A second interview
- You will receive a proposal with the terms of employment.
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!For additional information about Coty Inc., please visit www.coty.com/your-career.Country/Region: MYCity: Kuala Lumpur