Technical Support Engineer (Japanese speaker)
National Instruments
- Bayan Lepas, Pulau Pinang
- Permanent
- Full-time
- Resolves customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
- Educates customers through formal training and technical support engagements.
- Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
- Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
- Competitive salary relative to your skills and demonstrated ability to perform in the role.
- World class Generation NI corporate onboarding
- 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
- High quality communication tools and IT equipment.
- Company and personal performance-based bonus.
- An amazing team and a fun place to work.
- Unique Hybrid work mode and flexible working hours.
- Support for dental and vision.
- Travel and commute allowances.
- Accessible and attractive modern offices with free parking.
- Shower and gym facilities for those who like to work out.
- Complimentary drinks and snacks.
- Penang tariff monthly “Cafeteria” leisure expenses benefit.
- Regular site and team events.
- Intermediate or advanced Japanese level, oral and written (JLPT N3 and above)
- Pursuing a Bachelor's degree in an engineering or science-related field, OR technician-level education in a relevant field, such as IT, electronic engineering, automotive, manufacturing support, or other.
- Alternatively, 1+ year of experience working in a Technical Support position.
- Communication - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
- Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
- Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
- Collaborative - Team oriented with the ability to effectively collaborate with peers.
- Customer Focus - Ability to ask questions to understand the customer needs.