IT Production Assistant Manager

• Perform troubleshooting, maintenance and break fix on all laptops, printers, phone systems, servers, network devices, door access systems, CCTV, audio video equipment’s, etc.
• Management and administration of local active directory, GPO, firewall, VPN, Wi-Fi access points.
• Be a role model for IT to the business and to also ensure that all global processes and procedures are followed locally.
• Maintain accurate inventory and record of all local hardware and software asses in CMDB.
• Liaise with the IT Shared service Centre for detailed issues on servers and networks.
• Security & compliance and audit related activities.
• Manage local incident & change request and pursue to its completion.
• Prepare IT reports as and when required.
• Participate in regional and global projects and meetings.

• Minimum 5 to 6 years of experience in a desktop and server support role in the IT field
• Basic hands on knowledge on MS server OS installations and VMWare.
• Basic hands on knowledge on Cisco network switches and access points.
• Degree in Information Technology
• ITIL V3 foundation certification
• Good to excellent command of English and Malay both written and oral.
• Any additional language used in Malaysia is an advantage.
• Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

• Strong team player
• Proactive instead of reactive. Takes initiative instead of waiting for directions.
• Able to work independently in a matrix organization.
• Build proactive, cooperative working relationships with customers, peers and key stakeholders based on respect and team work.
• Ability to act under strong pressure and to manage efficiently in a crisis.

Adecco Group