Waiter / Waitress

• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Setup tables by setting up linens, silverware and glasses.
• Inform customers about the day's specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.
• Identify customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders.
• Inspect dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Deliver checks and collect bill payments.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.

• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS).
• Basic math skills.
• Attentiveness and patience for customers.
• Outstanding presentation skills.
• Excellent organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills.
• Strong team spirit.
• Flexibility to work in shifts.
• Minimum SPM/O level or equivalent, food safety training is a plus.

Mighty Milestone Sdn Bhd