Admin - Order Processing

• Minimum high school diploma or equivalent, with a preference for a diploma or degree in in furniture design or related field.
• Ability to read and write Mandarin is an added advantage.
• Proficiency in using order management software and other relevant computer programs
• Strong attention to detail and ability to accurately process customer orders.
• Familiarity with customized furniture manufacturing processes and materials.
• Ability to work collaboratively with different teams, including sales, production, and logistics
• Strong problem-solving skills and ability to resolve customer issues or inquiries related to order processing
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation and commitment to ensuring customer satisfaction.

• Process incoming orders for customized furniture projects accurately and efficiently.
• Review order details, specifications, and customer requirements to ensure clarity and accuracy.
• Communicate with sales personnel and/or clients to clarify any discrepancies or gather additional information related to their orders to ensure order accuracy.
• Coordinate with the production team to schedule and prioritize orders based on deadlines and capacity.
• Monitor order progress and address any issues or delays that may arise.
• Liaise with internal departments, such as design, production, and logistics, to ensure smooth order execution.
• Maintain accurate records of all orders, including relevant documents and communication.
• Provide timely updates to sales personnel, and/or clients on the status of their orders and resolve any inquiries or concerns they may have.

TS Exim Sdn Bhd