Field Service Engineer
Philips
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Provides first-line technical support, maintenance, & installation support to customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
- Accurately documents service records inclusive of diagnostics, resolution & test procedures, and case status using the service management system. Capturing solutions to allow for knowledge share.
- Accurately records Customer Interaction time, non-customer interaction time, parts consumed / returned / failures, real-time via the mobile device.
- Accurately records Bench Repair time, non-customer interaction time, Parts consumed/ returned/ Failures, real-time via SMax.
- Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
- Acts on customer escalations, complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.
- Diploma/Degree in Biomedical or Electronics Engineering or equivalent
- At least 3 years of working experience in service or engineering roles, preferably in the medical device industry
- Good troubleshooting skills
- Good communication and interpersonal skills