Availability & Event Management Technical Lead

Johnson Matthey

Kuala Lumpur
Permanent
Part-time

22 days ago

Vacancy: Technical Lead-ITSM Availability & Event ManagementLocation: Kuala LumpurJob Family: ITSMAs the Technical Lead-ITSM Availability & Event Management, you will be operational hands-on subject matter expert in the IT Infrastructure monitoring space accountable for proactively identifying and troubleshooting potential issues and working closely with other stakeholders to improve our monitoring and observability practices continuouslyAs a leader, the role will be crucial in improving the company’s ITIL Availability and Event Management strategy, collaborating with leadership and colleagues in IT Infrastructure and throughout the organisation to ensure we maximise the value of our investmentsJohnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.Your responsibilities:

Provide technical and process leadership around monitoring services, ensuring their reliability, availability, and quality
Establish and promote operational processes and procedures for effective use of monitoring tools
Coordinate with stakeholders to identify and prioritize monitoring requirements, and ensure appropriate actions are taken following a documented and approved roadmap that you will own and drive
Gather periodically feedback on how the current technology stack is working and what needs to be improved
Proactively identify and deliver opportunities to save company money through more effective use of our current and future monitoring services and tools
Administration, support, and daily operation of the Solarwinds Orion platform \ BAU Management \ System and Service Configuration

Requirements for the role:

Excellent working knowledge of Solarwinds (or other similar monitoring tools)
An understanding of administration and troubleshooting of Microsoft technologies (AD, DNS, DHCP, RDS, File Services, Certificate Services, Server Administration 2012, 2016 and 2019)
Basic working knowledge of VMware vSphere
Basic working knowledge of SQL database administration and queries
Good working knowledge of incident, problem and change management processes and procedures

How you will be rewarded:We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.Johnson Matthey is open for discussion on part time, job share and flexible working patternsClosing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advisedFor any queries or should you require any reasonable adjustments to support your application please contact .#LI-JY1How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ( )All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.We appreciate the time and effort taken in completing an application.By applying for this role and creating an account you are agreeing toJohnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Johnson Matthey

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