Customer Service Officer - Night Shift
PRISM+
- Bukit Jalil, Kuala Lumpur
- Permanent
- Full-time
- Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
- Assist customers in troubleshooting hardware and software issues for TVs / Monitors.
- Provide immediate attention to serious cases and escalate for swift resolution with your manager (if required).
- Provide WOW solutions for our customers. Elevating PRISM+ to have the best customer service experience among our competitors.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
- Maintaining a polite, helpful, and professional manner.
- Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
- Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
- Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
- Uphold client confidentiality policy.
- At least 1 – 3 years of relevant work experience in customer service/customer experience would be an advantage.
- Diploma/Degree holder or equivalent.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize and prioritize work.
- Prior experience using Zendesk or any other Customer Service Management system would be an advantage.
- Experience in the consumer electronics/gaming hardware industry would be an advantage.
- Candidates must be willing to handle Australian & Philippines markets 2-3 days a week.
- Candidates must be willing to work permanent night shifts, weekends, and public holidays. (5-days work with rotational off-days)
- Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
- Do ensure that you have all the following:
- Stable internet connection
- Personal computer or laptop
- Headset or earphones
- 14 Days Annual Leave
- 1 Day Birthday Leave
- Annual outpatient benefit (Includes dental and optical benefits)
- Annual increment
- Performance bonus
- Free flow snacks and drinks!