JOB PURPOSE The Assistant Manager - Merchandising responsible to provide excellent customer service to the customers of Taylor's Merchandise online shop and be involved with other merchandising initiatives and projects. JOB SPECIFICATIONS KEY RESULT AREAS / RESPONSIBILITIES To handle on the overall marketing plan for TMS and manage the end-to-end daily running of TMS which includes sales, organizing seasonal promotions (push and promote merchandise: new and aging to prospective customer) and act as merchandiser gatekeeper for student uniform (ie: Culinary student set). To handle 2 TMS e-commerce business platforms: Easy Store (website portal) & IRS (POS inventory system). Managing TMS stock inventory tracking of items in & out flow, monitoring and re-ordering of premiums and student uniform to control stock hold (ensuring stock level at optimum level with lowest storage cost). Keep track of marketing expenses and report to manager on monthly basis to ensure proper tracking of advertising budget. Pro-active in planning and sourcing for merchandising items from suppliers within and outside Malaysia and partners with CPD on procurement of items and liaising with vendor for stock output & delivery. Design promotional collaterals for TMS and liaise with printing vendors for the final output/ put on digital communication (TMS FB, Taylor's Connect, Student Portal). Establish and improve day-to-day operations to achieve optimal efficiency via further development of promotional/ daily sales effectiveness and improvement. Responsible for ensuring payment system (ipay88/ POS/ e-invoicing) accurately on payment flow to ensure aligned with FINANCE department report. Ensure delivery/ collection of merchandise to customer are on time and manage regular stock for stock tracking. Manage customer service - customer enquiries on new merchandise & feedback (complaint). Undertake any duties that may be assigned from time to time. Other administrative responsibilities including: Ensuring up to date customer ordering flow & TMS procurement flow. Invoices process are up to date with finance reporting TMS WORKING HOURS: Monday - Friday: 9am - 6pm MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION Diploma or Degree RELATED EXPERIENCE 4 or 5 years of working experience in retail/ related field. COMPETENCIES (BEHAVIOURAL, KNOWLEDGE, SKILLS & ABILITIES) Strong drive to learn, self-motivated and result driven Able to work independently & multi-task Resourceful / able to come up with creative approaches Ability to work within cross functional teams: Good interpersonal, communication and listening skills Collaborative / good networker. Able to work closely, gain trust and influence with academic as well as other functional teams Excellent communication skills Hands on implementer
