Senior Product Specialist - Penang
MSD
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Degree in Pharmacy/ Biomedical Science/ Microbiology/Science
- Minimum 3-5 years pharmaceutical sales experience in Pharmaceutical industry- Multisector
- Experience in Vaccines is an added advantage
- Strong presentation skills, positive attitude and strong sales achievement
- Strong customer focus and proven relationship building skills
- Good track record in sales, with a history of achieving results
- No experience but with a good business acumen can be considered
- Focus on customer & patients
- Drive results, rapid & disciplined decision making
- Demonstrates Ethics and Integrity
- Displays courage & candor
- Fosters collaboration
- Self-driven and proactive to manage the dynamics of the cross functional team, including planning & problem solving
- Uses relationship building skills (e.g. opening, need-based selling, intimate customer understanding) to effectively influence the target audiences
- Develops clear call objectives based to obtain the desired behavioral outcome
- Identifies drivers and barriers (opportunities and objections / obstacles) and applies objection handling techniques to lead the discussion process to a positive outcome
- Identifies buying signals and makes a direct and compelling request / recommendation based on the desired behavioral outcome (close the sale)
- Presents self professionally and delivers messages confidently
- Effectively executes promotional programs and brand / franchise messages to the targeted segment
- Utilizes effective time management (e.g. route planning) to maximize reach and access to customers
- Routinely seeks customer feedback and provides timely and useful communication to internal and external customers
- Captures and utilizes ongoing customer information and competitor intelligence using available technology
- Tracks, verifies and optimizes reach, frequency and tactical promotion objectives for identified customer groups over the short and long term
- Routinely follows up and finds solutions to address objections / issues
- Develops an integrated sales/account plan based on marketing strategy, competitor assessment, customer understanding, business opportunity and key tracking metrics
- Generates target list from agreed customer segments with prioritization based on individual potential and influence
- Applies internal data and competitor/ market information (e.g. IMS data) into plan development
- Refines plan when appropriate (e.g. selling activities) based on customer feedback and optimal return
- Achieves synergy with the planning of other functional groups (e.g. medical, public affairs) in interacting with customers
- Utilizes available technologies in planning activities
- Allocates agreed resources to achieve business objective and desired ROI
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